Group Account Sales Support Manager - Global Marketing & Sales

Hitachi

6d•$87,247 - $109,059•Remote

About The Position

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share. This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio. As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth. Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus area will be ensuring cross Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan.

Requirements

Bachelor's Degree or Diploma in either Engineering or Business
Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
Excellent communication skills with an ability to influence both internally and externally
Attention to detail and ability to manage multiple deadlines simultaneously.
Strong analytical ability to build relationships.
Willingness and openness to travel up to 15%
Cultural sensitivity and openness to work in an international business environment across all time zones

Responsibilities

Lead the design and execution of customer-facing engagements, including: Account planning workshops, Customer strategy sessions, Executive briefings and summits.
Translate customer priorities into structured engagement agendas and narratives.
Facilitate sessions to: Identify business challenges, Align stakeholders, Co-create solution opportunities.
Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities.
Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.
Convert customer discussions into clearly defined opportunity themes and pursuits.
Support GAMs/ RAMs in: Structuring opportunities, Prioritizing high-value pursuits, Aligning internal stakeholders.
Help define “so what” for the customer and articulate value propositions.
Act as the central orchestrator across Business Units for strategic accounts.
Bring together relevant capabilities across: Digital, Energy, Rail.
Enable integrated solution positioning aligned to customer priorities.
Facilitate alignment sessions to ensure unified messaging and approach.
Understanding business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.
Support GAM in refining account strategy based on customer insights.
Maintain visibility of: Customer priorities, Key stakeholders, Strategic themes, Strategic opportunities with measurable outcomes.
Ensure account plans are grounded in real customer conversations, not internal assumptions.
Understanding account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders.
Support preparation for CXO-level interactions.
Develop: Executive narratives, Customer-specific value propositions, Strategic discussion materials.
Ensure all engagement materials are concise, insight-led, and outcome-oriented.
Ensure clear articulation of: Next steps, Ownership, Opportunity pathways.
Drive momentum post customer interactions by: Aligning stakeholders, Tracking strategic actions (light-touch, not operational reporting).
Ensure continuity between engagements and deal progression.
Capture best practices from customer engagements.
Contribute to building a repeatable “One Hitachi engagement model”.
To work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success.