S3000 GROUNDS MAINTENANCE MANAGER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

1d•Onsite

About The Position

Oversees and facilitates personnel, tools, and equipment to keep exterior grounds areas of facilities in top viewing and groomed condition. Maintains all mechanical, structural, and cosmetic landscapes of the facilities.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High school diploma or general education diploma (GED)
Minimum of two years Management experience
Two to Three years Supervisory Experience or Training
Ability to work and interact with the public
Must be dependable and punctual
Pass a pre-employment drug screening
Pass a pre-employment criminal background investigation
Mescalero Apache Tribal Preference.

Nice To Haves

Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.

Responsibilities

Cuts lawn using hand, power, or riding mower; trims and edges around walks, flower beds, walls, etc.
Plants grass, flowers, trees, and shrubs; prunes shrubs and trees to shape and improve growth.
Sprays lawns, trees, and shrubs with fertilizers and insecticides.
Removes snow and ice from building walkways and steps; may rake leaves, clean, and sweep litter.
May perform minor repairs and maintenance procedures on equipment utilized in grounds keeping.
May perform routine laboring and maintenance duties when grounds keeping work has been completed.
Must be able to maintain the physical requirements of the job.
Must be able to prepare and implement a progressive maintenance program of grounds facilities.
Must be able to supervise and direct all department employees in their duties and responsibility.
Must be able to understand and impose the Team Member Handbook within your department.
Work cohesively with other departments to address IMGR&C needs.
Maintain facilities in top working order.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional, and friendly manner.
Respond to obstacles; find new ways to reach desired end results.
In absence of guidance, act and take charge to respond to guest or internal customer needs.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C. All areas, equipment, and furnishings are kept exceptionally neat, clean, and in good repair.
Make suggestions to improve performance.
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team, and departmental meetings.