Ground Service Agent

dnata • Romulus, MI

10d • Onsite

About The Position

dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The Ground Service Agent role at dnata USA (DTW Airport) is crucial to keeping the country in the air. This position involves guiding inbound and outbound airplanes, loading and unloading passenger bags and cargo, operating ground support equipment, and maintaining safety and security on the ramp. The role offers opportunities for cross-training in various aspects of airport operations, such as cabin cleaning, cargo handling, or passenger services, with potential for career advancement within dnata's global network.

Requirements

• A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.
• The ability to pass SIDA airport clearance and all required training tests.
• A high school diploma or GED equivalent.
• Basic computer literacy and a willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.
• Eagerness to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
• Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs.
• Maintain safety and security on the ramp by following dnata’s award-winning safety procedures.
• Communicate efficiently with ground personnel and flight crews.
• Work collaboratively with other departments.
• Follow all federal, state, airport, and company regulations and procedures.
• Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services).
• Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.
• Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

Benefits

• Weekly pay
• Paid training and uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED