Ground Ramp Agent

Alliance Ground International•Los Angeles, CA

4d•$30 - $32

About The Position

As a Ramp Agent, you provide ground support services that help flights run on time in a fast-paced aviation environment. Work includes guiding aircraft, handling baggage and cargo, supporting aircraft servicing and cabin preparation, operating ground equipment, and completing related records and data entry. The role requires following company, airport, and customer safety and security procedures, completing required training, and communicating with flight crews, gate agents, ground crews, and airport authorities. Ramp Agents must be prepared to work flexible hours, including nights, weekends, and holidays, and work outdoors in varied weather and around aircraft and machinery noise. Alliance Ground International (AGI) is an independently owned ground handling company serving more than 100 airlines at 61 airports across the U.S. and Canada. The company reports more than 12,000 team members, supporting over 1.5 billion kilos and more than 400,000 departures. AGI emphasizes service quality and safety.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver’s license and a clean driving record.
Have authorization to work in the United States or Canada, as applicable to the work location.
Complete ramp and SIDA training to obtain airport authority identification security.
Be able to secure a Customs Seal through the relevant governing agency if required by customer or role access.
Communicate information and instructions effectively and professionally verbally or by radio with flight crews, gate agents, and ground crews.
Have basic math skills; the role may require aircraft weight and balance calculations.
Have computer skills to use systems for tracking cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively and complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more regularly, and repeatedly lift 40–50-pound items onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.
Be punctual, prepared, safety-conscious, and able to work with energy and enthusiasm while respecting the team.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely between aircraft bins and ground equipment.
Protect baggage, cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate pushback equipment and maintain visual contact with Wing Walkers to ensure equipment is clear of danger.
Operate or drive ground equipment, including belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push or pull carts and containers as needed.
Use equipment to move luggage and cargo, tow planes between gates, and refill aircraft water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including items such as wheelchairs, strollers, and live animals, and prepare related records.
Complete work-assignment paperwork and forms and enter data into the company information system as required.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, safety, wellbeing, and security; cooperate with managers and supervisors on legal requirements; and avoid misuse of safety-related company resources.
Report dangerous work situations, hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Carry out work according to provided information and training and applicable health, safety, and security rules; understand AGI policies and attend required training.