Ground Ramp Agent

Alliance Ground International•West Palm Beach, FL

About The Position

The Ground Ramp Agent provides ground support services to help ensure flights operate on time. The role handles aircraft guidance, baggage and cargo movement, aircraft cabin cleaning and stocking, equipment operation, and associated records and data entry. Ramp Agents work in a fast-paced aviation environment and follow company, airport, and customer safety and security procedures. The position requires flexible availability, including nights, weekends, and holidays, and frequent physical work outdoors in varied weather and around aircraft and machinery.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver’s license and clean driving record.
Have authorization to work in the United States or Canada, as applicable to the work location.
Complete ramp and SIDA training to obtain airport authority identification security.
Be able to secure a Customs Seal through the respective governing agency if required by the customer or role access.
Communicate information and instructions effectively and professionally, verbally and/or by radio, with flight crew, gate agents, and other ground crew.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills; the role may require using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Have time-management skills to complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more regularly, and repetitively lift 40- to 50-pound items onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noises.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Transport, lift, load, unload, sort, and transfer baggage, cargo, mail, and other materials safely.
Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.
Operate heavy and motorized ground equipment, including pushback equipment, belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Use equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.
Maintain visual contact with Wing Walkers when operating pushback equipment and ensure equipment is clear of danger.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and passenger property, including wheelchairs, strollers, and live animals, to and from aircraft, and prepare related records.
Complete paperwork and forms related to work assignments and enter data into the company information system as required.
Follow company procedures and protocols for safe and responsible operations.
Complete training required by the company, airport governing authority, or customer.
Be punctual, prepared, and safe, and work flexible hours, including nights, weekends, and holidays.
Take reasonable care for personal and others’ health, wellbeing, safety, and security at work.
Cooperate with managers and supervisors on applicable legal and company requirements, and do not misuse safety or security resources.
Report dangerous work situations, hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Perform work according to provided information, training, and applicable health, safety, and security rules; understand AGI policies and attend required training.