Ground Operations Agent

AGI•Columbus, OH

4d•Onsite

About The Position

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo/mail sorting. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

At least six months of experience in aviation ground handling or cargo/mail sorting.
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
Possess a valid driver’s license with a clean driving record.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete ramp and SIDA training to obtain airport authority identification security.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
Demonstrated Leadership Skills: Operations Agents must be able to provide direction and support to their team to complete all required tasks proficiently and safely.
Good Communication Skills: Operations Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.
Basic math skills: Operations Agents may be required to calculate weight and balance calculations for planes.
Basic Computer skills: Operations Agents may be required to use computer systems to track cargo and baggage.
Problem-solving skills: Operations Agents may be called upon to troubleshoot issues during loading and unloading.
Time management skills: Operations Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.

Nice To Haves

One+ year of airline ramp experience.

Responsibilities

Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
Determine proper aircraft load factors in conjunction with the airline operations department.
Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
Serve as liaison with airline customers, their pilots, and AGI operations department.
Direct and assist ramp agents with ground handling duties as needed.
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.