Insomniac - Boo! Seattle 2026 Seasonal Ground Control / Headliner Experience Festival Team Member

Live Nation Entertainment • Seattle, WA

13d • Onsite

About The Position

Insomniac is seeking a motivated self-starter with a passion for dance culture and customer service to join their team as a Ground Control and Headliner Experience Team Member. This role is crucial for providing an exceptional experience to attendees at Insomniac's events. The team member will report to Ground Control and Headliner Experience Managers and will be responsible for various on-site duties to ensure attendee safety and satisfaction.

Requirements

• Experience using radios.
• Ability to work under pressure in stressful environments.
• Energetic and focused personality with a demonstrated ability to take initiative.
• Successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations.
• Must be able to stand on feet for up to four hours at a time and walk long distances.
• Must be able to lift up to 20lbs.
• Must be able to walk up/down stairs.
• Must possess work authorization for employment in the U.S. that does not require sponsorship by Insomniac for a visa.

Nice To Haves

• Customer service-related work experience is preferred.

Responsibilities

• Welcome attendees at entrances and inform them about Ground Control's presence and purpose.
• Abide by assigned shift schedule, pump water at free water refill stations, and patrol event zones with assigned group mates.
• Operate a two-way radio and perform emergency medical calls.
• Listen attentively to the radio and respond immediately to specific calls and requests.
• Assist distressed individuals.
• Memorize information from event website, festival guide, and staff guide to assist attendees.
• Understand evacuation procedures and locate safe refuge locations.
• Provide support at entrance areas using megaphones for directional assistance to Headliners.

Benefits

• Pay is based on a number of factors including market location, qualifications, skills, and experience.
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
• Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed