Grocery Night Clerk

The Kroger Co.•New Lexington, OH

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

Any retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, respond to customer questions, and make product suggestions.
Recommend grocery items to customers and inform them of grocery specials.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; provide customers with fresh products they have ordered.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.