Grocery Night Clerk

The Kroger Co.•Dearborn Heights, MI

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition and subtraction.
Effective communication skills.

Nice To Haves

Any retail experience.
A second language, spoken, read and/or written.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, respond to questions and make product suggestions.
Recommend grocery items to customers and inform them of grocery specials.
Check product quality and freshness, review sell-by dates and take appropriate action.
Label, stock and inventory department merchandise, and provide customers with fresh products they have ordered.
Report product ordering and shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Perform the essential job functions with or without reasonable accommodation.