Grocery Manager

Albertsons Companies • Downingtown, PA

13h • Onsite

About The Position

This is a union position, and bonus eligible. Candidate must be willing and able to work at any location within the assigned district. The pay for this position is $____ per hour, but no less than the local minimum wage. Starting rates may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division management.

Requirements

• Candidate must be willing and able to work at any location within the assigned district.
• Strong customer service skills.
• Ability to plan, organize, and direct day-to-day operations.
• Knowledge of product quality, rotation, code date, cleanliness, sanitation, safety, and security standards.
• Understanding of pricing guidelines and coupon/discount policies.
• Ability to implement company and division policies and practices.
• Skill in controlling merchandise shrink.
• Experience with inventory counts.
• Ability to establish operating procedures.
• Knowledge of emergency procedures for equipment and software malfunctions.
• Ability to order products and maintain inventory levels.
• Supervisory skills for processing reclamation.
• Ability to maintain orderly stock conditions.
• Experience with receiving, storing, stocking, pricing, and merchandising.
• Ability to utilize hand trucks, pallet jacks and bailers.
• Proficiency in accounting for merchandise received.
• Skills in customer and vendor relations.
• Experience with suggestive selling and other sales techniques.
• Ability to monitor daily logs, purchase reports, sales, and labor.
• Skill in preparing and displaying product signage.
• Ability to schedule associates for adequate coverage.
• Experience in directing, motivating, training, and hiring personnel.
• Knowledge of company policies and procedures.
• Ability to monitor associate performance and recommend personnel actions.
• Skills in building and maintaining associate morale.
• Ability to resolve associate complaints.
• Understanding of Profit and Loss statements.
• Ability to plan department promotions.
• Effective communication skills for sales goals and department performance.
• Ability to answer and respond to telephone calls.
• Skill in resolving customer complaints.
• Ability to maintain confidentiality.
• Ability to maintain accurate department records.
• Honesty and integrity in performing job duties.
• Compliance with company policies and procedures.
• Willingness to attend required training and sales meetings.

Nice To Haves

• Experience in a retail grocery environment.
• Leadership experience.
• Experience with union environments.
• Knowledge of specific store banners like Safeway, Acme, Jewel Osco, Shaw’s.

Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
• Plans, organizes, and directs day-to-day operations of the Grocery department, including dairy and frozen food sections.
• Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
• Maintains stock conditions, and ensures compliance with code date standards; cleanliness, sanitation, and safety standards; and security requirements.
• Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
• Implements Company and Division operating and merchandising policies and practices.
• Controls merchandise shrink.
• Supervises and participates in store inventory counts.
• Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
• Implements emergency procedures in the event of equipment and computer software malfunctions or failure.
• Orders grocery products and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Maintains orderly and in stock conditions in back room, sales floor, and all grocery department areas.
• Supervises receiving, storing, stocking, pricing, and merchandising of all Grocery products.
• May utilize hand trucks, pallet jacks and the bailer.
• Proper accounts for merchandise received.
• Handles positive customer and vendor relations.
• Engages in suggestive selling and other sales techniques.
• Monitors daily log sheet, purchase report, actual versus projected sales and labor.
• Prepares and displays appropriate product signage.
• Under supervision of the Store Director, directs the work of all Grocery Department associates.
• Schedules Grocery Department associates to ensure adequate coverage and service levels.
• Directs, motivates, trains, and participates in the hiring of all Grocery Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommend personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale.
• Resolves associate complaints where appropriate and reports action taken to the Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identify and train associates with high potential for advancement opportunities.
• Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Maintains accurate department records.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Attends required training and sales meetings.
• Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees