Grocery - Manager

Bristol Farms•Rolling Hills, CA

20h•Onsite

About The Position

The Grocery Manager will take full responsibility for the operation of the Grocery Department, including operations, planning, directing, managing, and achieving targeted profits. The role also involves staff development, cultivating positive morale, and fostering strong working relationships with staff and other department managers for effective cross-merchandicing. The manager leads by example, ensures adherence to company policies, prepares daily schedules, directs department employees, and oversees in-service training. A key aspect of the role is maintaining high profit margins through effective sales goal management, cost of goods control, expense management, price changes, and waste reduction. This includes accurate ordering, receiving, and stock rotation to ensure high quality and freshness. The manager is also responsible for customer service, handling complaints, managing displays, stocking shelves, maintaining cleanliness, and ensuring price integrity. Safety and compliance with company policies and regulations are paramount.

Requirements

High School diploma or GED required.
At least one year experience in the Grocery Department required.
Ability to operate a cash register following established policies and procedures.
Ability to accurately record customer transactions, including the acceptance of payment.
Ability to accurately balance cash register.
Ability to package and handle customers’ groceries according to their preference.
Ability to offer and assist customers with carry out service.
Ability to collect shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed.
Ability to manage and assure proper displays in store entrance & end caps.
Ability to set up displays and stock shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise.
Ability to maintain & clean shelves, bins, tables, and coolers.
Ability to accurately price all merchandise by stamping, marking, or placing shelf tags/signs.
Ability to assure daily price changes are done accurately & completed before store opens; maintaining price integrity at all times.
Ability to monitor pull dates on all Grocery merchandise.
Ability to examine products bought for resale or received for storage.
Ability to handle all customer complaints in such a manner to assure repeat business.
Ability to serve customers with a smile and willing attitude.
Ability to assure high sales through establishing relationships with customers to ensure repeat business.
Ability to document all meetings & Safety memos and obtain employee’s signatures as required.
Ability to assure all staff members receive required monthly Safety News and other communications.
Ability to follow safety work standards and report any safety hazards to Store Director.
Ability to conduct accident investigations and fill out paperwork within accordance to Cal Osha SB 198.
Ability to maintain a clean & safe work area at all times.
Ability to keep aisles free of cardboard and overstock merchandise.
Ability to arrange for all equipment to be fixed and cleaned (with approval of Store Director).
Ability to meet and exceed Bristol Farms standards in food, service, quality, and cleanliness.
Ability to follow the employee handbook at all times, especially on service standards and appearance.
Ability to train employees, plan, assign, and direct work, appraise performance, reward employees, address complaints, and resolve problems.

Nice To Haves

Cross-merchandise effectively with other department managers.

Responsibilities

Take full responsibility for the operation of the Grocery Department, including operations, planning, directing, managing, and achieving targeted profits.
Develop staff, cultivate positive morale, and foster strong working relationships with employees.
Cultivate a working relationship with other department managers to cross-merchandise effectively.
Lead by example; model correct behavior and adherence to company policies and procedures.
Prepare daily schedule and direct activities of grocery department employees.
Assure in-service training for all employees and document all training.
Train all opening and closing procedures for the department.
Maintain high profit margin in accordance with the approved pre-set budget, including sales goals, cost of goods, expenses, price changes, and waste management (shrink).
Assure high quality and proper quantity through accurate ordering and receiving.
Assure all items in the dairy box are well within their expiration date.
Rotate stock to assure high quality, fresh merchandise at all times.
Fill customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers.
Operate a cash register following established policies and procedures.
Responsible for the accurate recording of customer transactions, including the acceptance of payment.
Responsible for accurate balancing of cash register.
Package and handle customers’ groceries according to their preference - paper, plastic, or both.
Offer and assist customers with carry out service.
Collect shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed.
Keep Floral Department free of hand baskets and shopping carts.
Manage and assure proper displays in store entrance & end caps in accordance with Bristol Farms’ merchandising standards.
Set up displays and stock shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise.
Maintain & clean shelves, bins, tables, and coolers.
Accurately price all merchandise by stamping, marking, or placing shelf tags/signs.
Assure daily price changes are done accurately & completed before store opens; maintaining price integrity at all times.
Monitor pull dates on all Grocery merchandise.
Examine products bought for resale or received for storage.
Ensure all staff members practice the same techniques and standards.
Handle all customer complaints in such a manner to assure repeat business no matter the complaint.
Serve customers with a smile and willing attitude.
Assure high sales through establishing relationships with customers to ensure repeat business.
Document all meetings & Safety memos and obtain employee’s signatures as required.
Assure all staff members receive required monthly Safety News and other communications.
Follow safety work standards and report any safety hazards to Store Director.
Conduct accident investigations and fill out paperwork within accordance to Cal Osha SB 198.
Maintain a clean & safe work area at all times.
Keep aisles free of cardboard and overstock merchandise.
Arrange for all equipment to be fixed and cleaned (with approval of Store Director).
Meet and exceed Bristol Farms standards in food, service, quality, and cleanliness.
Follow the employee handbook at all times, especially on service standards and appearance.
Manage employees in the department, carrying out supervisory responsibilities in accordance with company policies and applicable laws.
Provide training to employees, plan, assign, and direct work, appraise performance, reward employees, address complaints, and resolve problems.