Grocery Manager - AVAILABILITY REQUIRED 4AM TO 12AM

Good Food Holdings Companies • Portland, OR

20h • $25 - $35 • Onsite

About The Position

Leads the Grocery department and its staff, overseeing financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management. The goal is to ensure the department provides an exceptional customer shopping experience with the highest level of service and product knowledge. This management/leadership role requires providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment. The role involves engaging customers, working a flexible schedule that may include evenings, weekends, and holidays, and demonstrating a solutions-oriented approach to problems. It also requires representing company values, demonstrating commitment to diversity and inclusion, working cooperatively with others, giving and receiving feedback constructively, conserving company resources, adhering to safety policies, and utilizing a DEI lens in all work tasks. Building trust and respect through dependability, organization, and follow-through is essential, as is promoting a collaborative team environment by recognizing staff, leading by example, and fostering open communication.

Requirements

• 18 years or older
• Previous ordering/inventory management experience required.
• Basic to intermediate math and computation skills required.
• Skills to plan, prioritize and delegate work.
• Skills to train, coach and hold staff accountable.
• Skills to read, understand and follow through on verbal and written instructions.
• Previous customer service, food service, retail or grocery experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Intermediate level proficiency with MS Office with skills to learn new programs and technology.
• Skills to manage financial results, including labor, sales and profit margin.
• Must complete and maintain any required food and work safety trainings/certifications.

Nice To Haves

• Previous retail management experience in a high-volume environment preferred.
• Grocery experience preferred.
• Working knowledge with POS, inventory or other retail specific software preferred.

Responsibilities

• Manages and provides oversight to all areas of the department logistics and staff.
• Responsible for maintaining excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Orders grocery products according to anticipated sales and seasonal needs. Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Maintains professional vendor relationships.
• Reads and understands merchandising information. Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.
• Builds, displays, and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Coordinates with operations and merchandising department to plan and conduct in-store tastings.
• Ensures customer special orders are accurately placed and delivered.
• Demonstrates excellent knowledge of products in the department, industry trends, and general understanding of culinary terminology, product labeling and common dietary restrictions. Shares product knowledge with customers and staff.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Plans, leads and analyzes inventory.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Manages and provides oversight to all areas of the department. Partners with department manager to manage all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits (for full-time, regular-status staff working 24+ hours/week after 60 days)
• 401(k) program (for staff 21+ years of age after 60 days)
• PTO accrual from first day of employment
• Paid holidays (depending on schedule and tenure)
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed