Grocery Manager

Sendik's Food Market•Elm Grove, WI

12d•Onsite

About The Position

Sendik's Food Markets is a family-owned company with a century-long tradition of providing "only the best." Operating 17 store locations across Southeastern Wisconsin, Sendik's blends the warmth of a local grocer with the energy of a fast-paced, innovative retail environment. We empower our associates to become experts and foster a culture where every person contributes to our signature, award-winning customer experience. We are seeking passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact in your community, you belong at Sendik's.

Requirements

Must be a minimum of 18 years of age due to required operation of equipment.
Prior grocery experience as well as leadership experience is required.
Ability to successfully lead, coach, train, develop and motivate a team.
Ability to provide clear direction and delegate responsibilities to a team after determining department needs.
Strong understanding of department financials and the ability to manage budgets to meet financial goals.
Strong knowledge of local and state health, sanitation and safety regulations.
Ability to quickly adapt to changing conditions, priorities and circumstances.
Ability to maintain composure, meet deadlines and work effectively under pressure.
Ability to work effectively in a fast-paced environment.
Excellent communication, organizational and planning skills.
Ability to make independent decisions regarding department needs and priorities.
Strong verbal and written communication skills.
Strong sense of urgency, time management, prioritization and multitasking skills.
Strong sense of team – ability to anticipate the needs of the team.
Strong computer skills, working knowledge in Microsoft Office product suite and Google Products.
Excellent attention to detail.
Excellent problem-solving and conflict resolution skills.
Exceptional customer service skills.
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts.
Ability to stand, walk, lift, bend, push/pull for extended periods of time.
Ability to lift up to 50 pounds.

Responsibilities

Serve customers in the Grocery Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business.
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques.
Ensure that the Grocery Department is always full with the best quality products.
Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized.
Maintain and update weekly reports (purchasing and inventory).
Order inventory based on reports (shrink, overage, expired, etc.).
Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback.
Create and maintain schedule; including schedule changes and time-off requests.
When needed, act as a Manager on Duty, which includes, but is not limited to, managing all areas of the store, ensuring that areas of opportunity are addressed and handle opening and/or closing duties.
Assist with unloading daily deliveries.
Create attractive Grocery Department displays and end caps based on specific sales for the week.
Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed.
Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques.
Attend store-level management meetings.
Participate in additional training and leadership activities as directed.
Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks.
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
Assist with all other Grocery Department duties as needed.