Grocery Manager - AVAILABILITY REQUIRED 4AM TO 12AM

New Seasons Market • Portland, OR

6d • Onsite

About The Position

Leads Grocery department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management / leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

Requirements

• As a retail grocer, we operate 7 days/week and 365 days/year.
• Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business.
• Responsible for freight crew, which may require working overnight or early mornings.
• Must complete and maintain any required food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
• Responds to feedback in order to improve performance.
• Conserves company resources.
• Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Contributes to store cleanliness, maintains equipment.
• Informs store/department management of any problems.
• Observes all company rules and policies.
• Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff.
• Demonstrates approachability and fosters open communication.
• Creates an environment where staff are invested and encouraged to contribute ideas.
• Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Demonstrates ability to adapt approach to different learning styles among staff.
• 18 years or older
• Previous ordering/inventory management experience required.
• Basic to intermediate math and computation skills required.
• Skills to plan, prioritize and delegate work.
• Skills to train, coach and hold staff accountable.
• Skills to read, understand and follow through on verbal and written instructions.
• Previous customer service, food service, retail or grocery experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Intermediate level proficiency with MS Office with skills to learn new programs and technology.

Nice To Haves

• Previous retail management experience in a high-volume environment preferred.
• Grocery experience preferred.
• Working knowledge with POS, inventory or other retail specific software preferred.
• Skills to manage financial results, including labor, sales and profit margin.

Responsibilities

• Manages and provides oversight to all areas of the department logistics and staff.
• Responsible for maintaining excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
• Meets labor and margin goals.
• Develops and executes a plan when results do not meet expectations.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Receives and unloads merchandise; checks quality, count and condition.
• Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Orders grocery products according to anticipated sales and seasonal needs.
• Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Maintains professional vendor relationships.
• Reads and understands merchandising information.
• Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Plans for weekly ads, events and holidays using tools and reports.
• Works with store management to understand and respond to current store trends.
• Builds, displays, and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer.
• Trains and coaches staff to do the same.
• Coordinates with operations and merchandising department to plan and conduct in-store tastings.
• Ensures customer special orders are accurately placed and delivered.
• Demonstrates excellent knowledge of products in the department, industry trends, and general understanding of culinary terminology, product labeling and common dietary restrictions.
• Shares product knowledge with customers and staff.
• Receives and unloads merchandise; checks quality, count and condition.
• Communicates any issues to management and merchandising team.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Plans, leads and analyzes inventory.
• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Manages and provides oversight to all areas of the department.
• Partners with department manager to manage all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback.
• Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
• Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed