Grocery/ECommerce Manager
About The Position
We are seeking an experienced and motivated Grocery / E-Commerce Manager to lead our grocery department while overseeing our growing online shopping and fulfillment operations. This leadership role is responsible for managing day-to-day grocery department functions, driving sales, maintaining inventory levels, ensuring exceptional customer service, and coordinating all e-commerce activities including online order fulfillment, curbside pickup, and delivery operations. The ideal candidate is organized, customer-focused, and passionate about creating a positive shopping experience for both in-store and online guests. This position requires strong leadership skills, attention to detail, and the ability to manage multiple priorities in a fast-paced retail environment.
Requirements
- Previous grocery retail management experience preferred.
- Experience with online grocery fulfillment, e-commerce, curbside pickup, or delivery operations preferred.
- Strong leadership, communication, and team-building skills.
- Ability to analyze reports and make business-driven decisions.
- Excellent organizational and problem-solving abilities.
- Proficient with inventory management and retail technology systems.
- Flexible schedule, including evenings, weekends, and holidays as needed.
- Ability to lift up to 50 pounds and work in a fast-paced retail environment.
Responsibilities
- Manage daily operations of the Grocery Department and E-Commerce fulfillment team.
- Recruit, train, coach, schedule, and develop department team members.
- Ensure excellent customer service standards are maintained both in-store and online.
- Oversee online order fulfillment, curbside pickup, and delivery processes to ensure accuracy and efficiency.
- Monitor order completion times and implement improvements to enhance guest satisfaction.
- Maintain proper inventory levels and coordinate product ordering with vendors and suppliers.
- Analyze sales trends, online order volume, and department performance to maximize profitability.
- Ensure product availability and minimize out-of-stock situations.
- Maintain attractive, fully stocked, and organized grocery displays.
- Verify pricing accuracy throughout the department and online ordering platforms.
- Ensure promotions, sale pricing, and digital offers are correctly implemented and maintained.
- Monitor department shrink and take corrective action to improve results.
- Maintain food safety, sanitation, and workplace safety standards.
- Handle customer concerns and resolve issues promptly and professionally.
- Collaborate with store leadership and other departments to support store-wide goals.
- Assist with budgeting, labor management, and expense control.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
