Grocery/Clerk

Kroger•Thornton, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes helping customers with product questions and suggestions, maintaining product freshness and quality, stocking and inventorying merchandise, and supporting department operations. Follow food safety and safety procedures, maintain required temperature logs, report discrepancies and hazards, inspect equipment, and notify management of issues. Work cooperatively in a fast-paced and sometimes stressful environment, and provide support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Help create an environment where customers feel welcome, important, and appreciated.
Answer customer questions about products sold within the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend items to help customers get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items in need of repair to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.