Grocery Clerk

Kroger•Sun Prairie, WI

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in meeting the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Grocery Clerk helps customers find products, provides ordered grocery items, shares information about specials, and recommends products. The role includes checking freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, and reporting ordering or shipping discrepancies. The clerk stays current on advertisements, follows food safety guidelines, maintains required temperatures and logs for cases and coolers, and develops knowledge of department products to answer questions and make suggestions. The position also involves keeping customers welcome and informed, following safety procedures, identifying unsafe conditions, inspecting equipment and reporting repair needs, and notifying management of customer or employee accidents. The clerk works cooperatively in a fast-paced and sometimes stressful environment, manages conflict constructively, handles customer and business information honestly, follows directions, and provides support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products and respond to product inquiries.
Inform customers about food specials and recommend grocery items to meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Learn products sold in the department and answer customer questions or make suggestions.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information with honesty and integrity; follow directions and seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Assist the department manager in meeting sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and demonstrate the company’s core values.