Grocery Clerk

Kroger • Lakewood, CO

1d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching department sales and profit goals and monitors quality assurance standards. Grocery Clerks embrace the Customer 1st strategy and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products and answer questions about grocery items.
• Inform customers about food specials and recommend items to meet their needs.
• Provide customers with fresh and non-perishable grocery products they ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current on present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
• Maintain knowledge of department products and answer questions or make suggestions.
• Help create a welcoming environment by answering questions about products sold in the department and store.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced, sometimes stressful environment, and manage conflict reasonably and cooperatively.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed