Grocery Clerk

Kroger•Lithia Springs, GA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving the department’s sales and profit goals while monitoring quality assurance standards. Support the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products and answer questions about grocery items.
Inform customers about food specials and recommend items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with fresh and non-perishable grocery products they have ordered.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain appropriate case and cooler temperatures and temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Create a welcoming environment by assisting customers with questions about products throughout the department and store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.