Grocery Clerk

The Kroger Co. • Harrison, OH

6h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in reaching sales and profit goals and monitoring quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent service, and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The position assists customers with discovering and selecting grocery products, communicates specials, and provides fresh and non-perishable items. It also involves checking product freshness and sell-by dates; labeling, stocking, and inventorying merchandise; reporting ordering and shipping discrepancies; staying current on advertisements; and following food safety requirements. Clerks maintain case and cooler temperatures and logs, answer product questions, and help customers feel welcome and appreciated.

Grocery Clerks follow safety procedures, identify unsafe conditions, inspect equipment and report repair needs, and notify management of customer or employee accidents. They work cooperatively in a fast-paced environment, manage conflict constructively, handle customer and business information honestly, follow directions, seek assistance when needed, and provide direct support to minors, people with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products and answer questions about grocery items.
• Inform customers about food specials and recommend grocery items to meet their needs.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Build and maintain knowledge of department products to answer questions and make suggestions.
• Create a welcoming environment by assisting customers with questions about products in the department and throughout the store.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and report repair needs to the appropriate manager.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, subject to eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed