Grocery Clerk

The Kroger Co. • Murfreesboro, TN

1d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager with sales and profit goals and monitors quality assurance standards. Grocery Clerks support the Customer 1st strategy and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position helps customers find products, learn about specials, and make informed choices. It also involves providing ordered grocery products, checking freshness and sell-by dates, labeling and stocking merchandise, and maintaining inventory. The clerk follows food-safety guidelines, maintains case and cooler temperatures and logs, and keeps current on advertisements and seasonal offerings.

The Grocery Clerk helps customers feel welcome by answering questions and making product suggestions. The role also supports store safety and equipment maintenance, reports accidents and discrepancies, and works cooperatively in a fast-paced environment. The position must be performed with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Help customers discover products and answer questions about products sold in the department and throughout the store.
• Inform customers about food specials and recommend grocery items to meet their needs.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Maintain product knowledge and respond to questions or make product suggestions.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate manager about items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed