Grocery Clerk

The Kroger Co.•Livonia, MI

14h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service from associates, and demonstrates respect, honesty, integrity, diversity, inclusion, and safety of others. The Grocery Clerk assists customers with product discovery and questions, shares specials and recommendations, and provides ordered fresh and non-perishable grocery products. The role also handles merchandise labeling, stocking, and inventory; checks product freshness and sell-by dates; monitors case and cooler temperatures; and follows food safety requirements. The clerk reports ordering or shipping discrepancies, unsafe conditions, equipment needing repair, and customer or employee accidents to management. The position requires cooperative work in a fast-paced and sometimes stressful environment, reasonable and nonconfrontational conflict management, honesty with customer and business information, and the ability to follow directions and seek assistance as needed. The clerk also provides direct support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about items sold in the department and store.
Inform customers about food specials and recommend grocery items to meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Build and maintain knowledge of department products to answer questions and make suggestions.
Create a welcoming environment in which customers feel important and appreciated.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.