Grocery Clerk

The Kroger Co.•Okemos, MI

10h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. Grocery Clerks support the Customer 1st strategy and encourage excellent customer service while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position serves customers by helping them find products, informing them about specials, recommending grocery items, and providing fresh and non-perishable products they have ordered. It also involves checking product quality and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, following food safety requirements, and maintaining required case and cooler temperatures and logs. The Grocery Clerk maintains knowledge of department products, responds to questions, and helps customers feel welcome and appreciated. The role also reinforces safety procedures, identifies unsafe conditions, inspects equipment, reports repair needs and accidents, and cooperates with others in a fast-paced and sometimes stressful environment. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about grocery items.
Inform customers about food specials and recommend items to help them find the products they want and need.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Maintain knowledge of products sold in the department and respond to customer questions and make suggestions.
Create a welcoming environment for customers throughout the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.