Grocery Clerk

Kroger • West Valley City, UT

6d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy and encourage excellent customer service while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others’ safety.

The position involves helping customers find grocery products, keeping merchandise labeled, stocked, and inventoried, and ensuring product freshness and food safety. Grocery Clerks also help maintain required temperatures and logs, stay informed about promotions, report discrepancies and safety or equipment issues, and support customers and coworkers in a cooperative manner. Essential functions must be performed with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products, answer questions, share food specials, and recommend grocery items.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Maintain knowledge of department products and respond to questions or make suggestions.
• Create a welcoming environment by answering questions about products sold in the department and throughout the store.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed