Grocery Clerk/Ruler

The Kroger Co.•Bloomfield, IN

About The Position

The Grocery Clerk/Ruler creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role embraces the Customer 1st strategy, encourages excellent service among team members, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position combines customer service, cashiering, and grocery merchandising duties. It involves accurately processing transactions, helping customers with product questions and suggestions, maintaining product freshness and inventory, and following company policies and food-safety, cash-handling, and safety requirements. The employee must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Knowledge of basic math.
Ability to fully complete the cashier training program.
Ability to memorize produce items and sale items.
Effective communication and reading skills.
Must be 18 years old.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Physical ability to stand up to 100% of the time; lift an average of 50 lbs.; push and pull carts and skids; bend, twist, squat, turn, climb on a ladder or stool; use manual dexterity with both arms and legs; and perform repetitive hand and wrist motions.

Nice To Haves

Customer service experience.
Retail experience.

Responsibilities

Process customer transactions quickly, accurately, and efficiently using the Point of Sale system and applicable checkout procedures and tenders.
Rotate merchandise according to code-dating policies, check product quality and freshness, review sell-by dates, and take appropriate action.
Promote trust and respect among team members.
Answer customers’ questions about products and help create a welcoming, appreciative shopping environment.
Maintain knowledge of products sold and respond to questions or make product suggestions.
Greet, engage, and assist customers; inform them of grocery specials.
Order, label, stock, and inventory merchandise.
Report product ordering, shipping, and pricing discrepancies to store management.
Follow company limits and procedures concerning cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and fireworks.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to store management.
Notify management of customer or employee accidents.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.