Grocery/Bulk Dept Manager

Natural Grocers•Littleton, CO

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. Department Managers are accountable for their own department and are scheduled to fulfill Manager on Duty (MOD) duties. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs that includes evenings, weekends, and holidays. The role also involves hands-on work as needed to help the company succeed. The manager provides customer service, maintains appealing and well-stocked departments, orders products, monitors inventory, and manages margins and profitability. They oversee merchandising and department operations, train and assign staff, support hiring and performance matters, and assist with store opening and closing and register coverage. The role includes maintaining customer and employee safety, responding to customer questions, continually building product knowledge, and using company systems and software for inventory management and reporting. The role has physical demands that include frequent standing and walking, lifting and carrying items of varying weights, and working with sharp tools and equipment. Environmental conditions may include dust, fumes, congested work areas, noise, temperature variations, wet or humid conditions, outdoor work, heights, and contact stress.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Must be able to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment preferred; natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order for the grocery and bulk departments and maintain accurate inventory levels.
Manage margin and overall department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure all in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demos.
Assist in interviewing and hiring for department needs.
Work with the store manager to address department performance or disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze reports on BEx, and use email and other information systems programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that increases with tenure
Paid Nutrition Education
good4u Crew Member Discount
N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance for full-time crew members (30+ hours/week)
Paid Parental Leave for full-time crew members (30+ hours/week)
Paid Medical Leave through company-paid short-term disability insurance for full-time crew members (30+ hours/week)
Company-paid Short-Term Disability Insurance for full-time crew members (30+ hours/week)
Company-paid Life Insurance for full-time crew members (30+ hours/week)
Voluntary benefits, including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, and Term Life Insurance, for full-time crew members (30+ hours/week)
Retirement Savings Plan (401k) with discretionary Company Match for full-time crew members (30+ hours/week)
Healthcare and Dependent Care Flexible Spending Account (FSA) for full-time crew members (30+ hours/week)
Health Savings Account (HSA) with Company Match for full-time crew members (30+ hours/week)