Grocery/Bulk Dept Manager

Natural Grocers•San Antonio, TX

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. Department Managers are accountable for their own departments and are scheduled to fulfill Manager on Duty (MOD) duties. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs, including evenings, weekends, and holidays. The manager is expected to be hands-on and perform tasks needed to support the business.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Must be able to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One to two years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One to two years of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order for the grocery and bulk departments and maintain accurate inventory levels.
Manage margins and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on their completion.
Work with other department managers to cross-train staff and accomplish required tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address departmental performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off, including sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
Paid parental leave
Paid medical leave through company-paid short-term disability insurance
Company-paid short-term disability insurance
Company-paid life insurance
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
Retirement savings plan (401k) with discretionary company match
Healthcare and dependent care Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with company match