Grocery Assistant Manager

New Seasons Market•Hillsboro, OR

3d•Onsite

About The Position

Partners with the Grocery Manager to operate the department, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, and delegation of tasks. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides exceptional customer service and contributes to a positive and collaborative work environment. As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Shared responsibility for freight crew, which may require working overnight or early mornings. Must complete and maintain any required food and work safety trainings/certifications.

Requirements

Previous retail experience in a high-volume environment required.
Previous ordering/inventory management experience required.
Basic to intermediate math and computation skills required.
Skills to plan, prioritize and delegate work.
Skills to train others.
Skills to read, understand and follow through on verbal and written instructions.
Intermediate level proficiency with MS Office with skills to learn new programs and technology.

Nice To Haves

Grocery experience preferred.
Previous supervisory or management experience preferred.
Previous customer service, food service, retail or grocery experience preferred.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Working knowledge with POS, inventory or other retail specific software preferred.
Financial acumen regarding sales and margin preferred.

Responsibilities

Partners with department manager to operate all areas of the department.
Prioritizes and delegates tasks.
Ensures consistency of department conditions.
Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
Partners with department manager to ensure satisfactory in-stock conditions in department.
Maintains appropriate inventory levels to achieve sales and margin goals.
Orders product according to business needs.
Maintains appropriate inventory levels to achieve business goals.
Builds, displays, and arranges department products to make attractive presentations, in accordance with merchandising standards and category schematics, highlighting featured/unique/seasonal items.
Implements plans for weekly ads, events and holidays.
Maintains professional vendor relationships.
Ensures customer special orders are accurately placed and delivered.
Receives and unloads merchandise; checks quality, count and condition.
Communicates any issues to management and merchandising team.
Stocks and rotates products with attention to product quality and expiration dates.
Maintains the organization, rotation and cleanliness of back stock areas.
Supports department manager and store leadership in completion of periodic inventory.
Demonstrates ability to multi-task and manage own time.
Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
Models friendly and attentive customer service.
Trains and coaches staff to do the same.
Handles escalated difficult customer service situations and seeks solutions to delight the customer.
Trains and coaches staff to do the same.
Reads and understands merchandising information.
Implements merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
Demonstrates excellent knowledge of products in the department and general understanding of culinary terminology, product labeling and common dietary restrictions.
Shares product knowledge with customers and staff.
Makes recommendations and suggestions based on customer needs.
Demonstrates an awareness of trends in the industry.
Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
Coaches department to maintain appropriate, accurate and organized inventory and back stock.
Handles damaged and spoiled product according to company policy.
Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste, in accordance with merchandising standards and category schematics.
Prioritizes department work to maximize efficiency, without compromising quality and service standards.
Supports effective communication systems within the department and store.
Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
Demonstrates a solutions-oriented approach to problems or concerns.
Represents company values.
Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
Responds to feedback in order to improve performance.
Conserves company resources.
Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
Contributes to store cleanliness, maintains equipment.
Informs store/department management of any problems.
Observes all company rules and policies.
Understands and complies with specific department or location guidelines, tasks and responsibilities.
Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
Builds trust and respect through dependability, organization and follow through.
Promotes a collaborative team environment through recognition, leading by example and working alongside staff.
Demonstrates approachability and fosters open communication.
Creates an environment where staff are invested and encouraged to contribute ideas.
Demonstrates ability to adapt approach to different learning styles among staff.
Reports any staff issues or conflicts to department manager, store leadership, and/or human resources.