Grocery Assistant Manager

Belfast Community Co-op•Belfast, ME

3d•Onsite

About The Position

The Belfast Community Co-op is looking for a Grocery Assistant Manager to be a part of our leadership team! The Grocery Assistant Manager assists in all aspects of Grocery Department operations, including hiring, training, scheduling, and supervising department staff. Under the direction of the Grocery Manager, the Grocery Assistant Manager is responsible for day-to-day department functions, ensuring a fully staffed and fully stocked department. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome. This position provides support and leadership to both the purchasing and stocking aspects of operations in meeting sales and labor goals, developing and implementing systems, and providing initial and ongoing staff training.

Requirements

Ability to to communicate effectively in a high-volume work environment
Ability to learn to safely operate a forklift and powerjack
Strong communication skills (oral and written)
Basic math skills (addition, subtraction, multiplication)
Ability to follow written and verbal instructions
Ability to manage multiple time-sensitive tasks

Nice To Haves

Experience in a warehouse/stocking environment
Experience working with ECRS Catapult
Experience with staff management
Strong computer skills

Responsibilities

Schedule department staff for optimal coverage to meet sales and labor goals set by the Grocery Manager
Oversee department workflows
Assist Grocery Manager in developing, implementing, and sustaining training plan
Act as a part of the Grocery team to keep the department clean, organized, and well stocked
Maintain an awareness of Belfast Community Co-op as an entire organization and collaborates with others on how individual changes/operations within a department can affect the rest of the organization
Model exceptional customer service to internal & external customers, both in person & via phone.
Assist in the creation and development of departmental targets.
Maintain working knowledge of reports and metrics
Relay information to and from the Leadership Team concerning operations. Ensures use of departmental communication tools to communicate other topics staff need to know in accordance with Belfast Community Co-op’s Communications SOP
Ensure the smooth operation of department functions
Uphold Belfast Community Co-op’s Leadership Qualities, Code of Conduct, Expectations of Staff, and Values
Act as all store leadership - Provide leadership and direction during busy times and in the absence of department managers. Respond promptly and professionally to concerns, complaints, and requests
Provide exceptional customer service to internal & external customers, both in person & via phone:
Respond promptly and honestly to customer inquiries
Greet customers with a smile and friendly demeanor
Communicate respectfully
Wear any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
Ask for help from co-workers and provides help to customers and co-workers as needed.
Work efficiently and safely
Take initiative and works as a part of a team
Approach work with a positive attitude
Collaborate with others to find solutions and accept solutions once determined
Continue to learn and develop knowledge as it relates to the position, co-op, and industry
Demonstrate regular and dependable attendance
Follow department procedures and SOPs