GROCERY/ASST DEPT LEADER

The Kroger Co.•Roanoke, VA

12d

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports daily grocery department operations, including staffing and scheduling, customer and associate service, ordering, inventory accuracy, merchandising, product presentation, sanitation, equipment and facility maintenance, and implementation of company programs. The Assistant Department Leader provides operational input to the Department Manager and helps guide associates in effective merchandising and customer service.

Requirements

Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly while making a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualified and able to operate power machinery and work with job tools such as power jacks, box cutters, label guns, balers, and compactors.
Demonstrated aptitude for managing people and organizing workloads.
Willingness to work flexibly in the mornings, afternoons, evenings, or nights as work demands.
Willingness and availability to work weekends and holidays as needed.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager in organizing work, filling authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
Respond appropriately to customer and associate comments, complaints, requests, accidents, and questions; remain prompt, tactful, calm, courteous, and professional.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received product and on-hand inventory when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and appropriate space allocation.
Coach associates in effective and productive merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, particularly regarding dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Perform any and all duties as assigned.