Greeter Supporting the USCG Museum

Ruchman and Associates, Inc.•New London, CT

21h

About The Position

Ruchman and Associates, Inc. (RAI) is seeking a Greeter to provide a welcoming first impression for visitors to the National Coast Guard Museum. The Greeter supports admission and check-in procedures, manages lobby flow, distributes visitor materials, and provides clear orientation and wayfinding information while maintaining a professional, accessible, and orderly entry experience.

Requirements

A high school diploma or equivalent.
At least one year of experience in a customer-facing receptionist, retail, hospitality, tourism, admissions, or visitor-services role.
Ability to stand or move in a busy lobby for four to six hours and communicate using a warm, clear, and audible voice.
Excellent customer-service, interpersonal communication, orientation, and wayfinding skills.
Ability to quickly learn museum layouts, daily schedules, tour locations, exhibits, amenities, and visitor policies.
Strong situational awareness and the ability to recognize visitors who need directions, accessible routing, or other assistance.
Basic understanding of check-in procedures, prohibited-item policies, visitor-flow practices, and public-safety requirements.
Ability to remain professional, welcoming, and organized during high-volume admission and check-in periods.

Nice To Haves

Ability to welcome and assist visitors in more than one language.
Experience providing brief, engaging descriptions of programs, events, or exhibitions.

Responsibilities

Proactively greet every guest, distribute maps and approved visitor materials, and provide a short museum orientation.
Support admission or check-in procedures and manage queues to promote safe, orderly, and efficient entry during normal and high-volume periods.
Provide clear directions to galleries, restrooms, elevators, lockers, cafes, tour locations, programs, and other museum amenities.
Coordinate with the Visitor and Event Coordinator to remain informed about daily programs, schedule changes, special events, gallery closures, and temporary access limitations.
Communicate basic gallery rules, check-in policies, and prohibited-item requirements before visitors enter museum spaces.
Provide Government-approved information about museum programs, events, exhibitions, and authorized membership or support opportunities.
Identify and assist lost visitors, families with strollers, school groups, and guests requiring accessible routes or other accommodations.
Maintain situational awareness in the lobby and promptly report safety, security, visitor-flow, or facility concerns through established procedures.
Keep the reception and lobby area orderly and ensure approved brochures, maps, schedules, and visitor materials remain stocked.
Log recurring visitor questions, concerns, and complaints to help improve orientation, check-in, signage, and lobby operations.
Assist with setup and removal of signage, stanchions, equipment, and visitor materials for special lobby events and programs.