Greeter- Van Ryder ("anfitrión- Van Ryder")
About The Position
The Greeter maintains attention to the restaurant entrance and welcomes guests with an appropriate greeting. The role escorts guests to tables, presents menus, and coordinates with wait staff and other restaurant personnel to help ensure a guest experience that meets company standards. Duties may also include refilling beverages, setting tables, cleaning eating and serving areas, and assisting with other team tasks during downtime, such as rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and restocking table condiments. The Greeter may assist with guest inquiries, follow company and safety policies, and report maintenance issues, hazards, accidents, or injuries. This position works primarily indoors in a temperature-controlled environment, though work in extreme temperatures in freezers or kitchens may be required. It involves standing and moving for extended periods, working in limited spaces, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds. Regular attendance, required training and meetings, and a neat, well-groomed appearance are expected. Schedules may vary according to hotel business needs.
Requirements
- High school education or equivalent is required.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills.
- Detail orientation and strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to handle internal and external customers with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
- Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
- Self-driven and able to work independently.
- Strong issue-resolution ability, analytical skills, and attention to detail.
- Ability to perform the essential functions with or without reasonable accommodation.
- Ability to stand and exert well-paced mobility for up to four hours, maneuver between simultaneous tasks, work in limited spaces, and reach other hotel departments in a timely manner.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to perform required physical activities including grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visually assessing product quality and emergency situations.
- Ability to bend, stoop, squat, and stretch for cleaning tasks, and to perform substantial finger, wrist, and hand movements.
- Regular attendance is essential; schedules may vary based on hotel business needs.
Nice To Haves
- Food service experience.
- Customer service experience.
- Safe Server Alcohol certification.
- Food Handlers certification.
Responsibilities
- Welcome hotel guests and customers with a smile and appropriate greeting.
- Escort guests to their tables and present menus.
- Communicate with wait staff and other restaurant personnel to support a guest experience that meets company standards.
- Perform duties such as refilling beverages, setting tables, and cleaning eating and serving areas.
- During downtime, assist with team tasks such as rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and filling table condiments.
- Assist with guest inquiries.
- Follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other duties as directed or requested by managers and supervisors.
- Maintain regular attendance and attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
