Greeter

JEVS Human Services•Philadelphia, PA

14d•Onsite

About The Position

Currently JEVS Human Services has an exciting opportunity for a customer service oriented individual to join our team at the CareerLink as a Greeter. The PA CareerLink centers in Philadelphia help individuals prepare for and find a job. We provide no-cost services that help individuals successfully enter or re-enter the local workforce. As the Greeter, you will greet customers and visitors as they enter the CareerLink. You will be responsible for answering phones and directing calls as well as maintaining the reception area. As the Greeter, you will have the opportunity to assist in clerical projects as needed. This role, located in our Suburban Station, Center City Philadelphia office, is on-site.

Requirements

Customer service oriented

Responsibilities

Communicate effectively by responding to inquiries and requests within 24 hours or by requested deadline;
Provide timely and accurate communication to partners (CAO, Funders, etc.)
Collaborate with all EARN center staff to trouble shoot and resolve problems
Provide quality customer service in a high volume environment
Greet customers and visitors as directed by “No Wrong Door” Operations Procedures manual
Demonstrate professional and courteous behavior towards staff and customers at all times
Maintain reception area
Maintain confidentiality in reception area
Professional phone etiquette and pleasant demeanor
Answer and direct telephone calls
Receive and sort mail and packages
Send, receive and route faxes
Maintain up to date and accurate staff contact lists
Maintain knowledge of and answer questions about all Center activities;