Greeter Evenings and Weekends

Meijer•Petoskey, MI

1d•Onsite

About The Position

As a family company, Meijer serves people and communities. Working at Meijer provides career and community opportunities centered around leadership, personal growth, and development. This role focuses on maintaining a professional presence at the front entryways to deter theft by engaging with customers entering and exiting the store. The Greeter prevents theft through constant awareness of customer activity, validating receipts, and recovering unpaid merchandise. This role also ensures the safety of team members and customers by identifying and resolving safety concerns.

Requirements

High school graduate or equivalent.
1-2 years of customer service experience or asset protection experience
Clear and professional written and oral communication skills
Ability to actively move throughout work area for long periods of time
Ability to respond to alerts quickly and urgently
Ability to learn and interact with new and existing technology solutions
Ability to use technology to document and communicate incidents
Ability to learn and apply negotiation and de-escalation techniques
Ability to maintain knowledge of product locations to direct customers
Ability to work successfully with conflict
Limited sitting
Frequent standing, walking, crouching, bending, pushing, or pulling
Limited travel or overnight
Normal or corrected vision and hearing
Understand, speak, read, and write fluent English
Lift 0-25 lbs. regularly
Use of fine motor hand functions
Occasional high levels of physical exertion
Able to quickly exit from an escalating situation
Occasionally outdoors
Occasionally exposed to varying degrees of hot and cold environments
Occasional exposure to high stress situations

Responsibilities

Actively identify and quickly resolve unsafe conditions and situations
Prevent theft through an active presence and engagement with customers entering and exiting
Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
Reduce store disruption following the company de-escalation and negotiation techniques
Document and communicate theft, safety, and alarm activity incidents