Greeter- Detroit Airport

Enterprise Holdings•Romulus, MI

3d•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility is hiring a Greeter to provide superior, friendly, efficient service during all aspects of the rental car process. This role is responsible for greeting and fulfilling club member needs in a friendly, efficient environment as they relate to the Emerald Aisle rental process. The Greeter will provide members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines, create and maintain a friendly, efficient environment for all customers, and assist in making all transactions quick and efficient. This position starts at $17/hour and is located at Detroit Metro Airport (DTW).

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 6 months customer service experience
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays

Responsibilities

Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
Welcome members to the facility when they exit the bus or arrive on the lot
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
Assist members with questions and concerns to minimize counter visits
Communicate customer service issues to management
Ensure that hangtag information is completed correctly
Maintain clean low mileage fleet mix requirements
Maintain Emerald Aisle for cleanliness
Thank member for their business
Provide upgraded vehicles on request
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned