GREETER at Fergusons Downtown

Downtown Project•Las Vegas, NV

19d•Hybrid

About The Position

As a Greeter at Fergusons Downtown, you are the first point of contact for all guests, creating a warm and welcoming environment that reflects the spirit of our community space. You will assist visitors by providing information, directions, and recommendations, while actively monitoring the premises to ensure a safe, clean, and enjoyable experience for all. This role combines hospitality with operational awareness and public safety, making it essential to maintain strong communication skills, attentiveness, and a proactive attitude.

Requirements

Must be at least 21 years old
Must be able to obtain a Sheriff's Card and TAM Card
Strong familiarity with Downtown Las Vegas, its businesses, and services
Demonstrated problem-solving skills to handle guest issues and requests
Ability to establish and maintain positive working relationships
Fluent in English (verbal and written)
Professional hygiene and grooming standards
Friendly, helpful, and effective at guest communication
Flexible availability, including evenings, weekends, and holidays, is required
Proficient in Microsoft Word, Excel, PowerPoint, and overall Microsoft Suite
Excellent written and verbal communication skills
High School Diploma or equivalent required
At least one (1) year of experience in a customer-facing role

Responsibilities

Actively greet and welcome patrons to Fergusons Downtown
Direct guests to their desired location and provide an overview of the property
Maintain a daily calendar of events occurring at Fergusons Downtown
Oversee front entrance ticket sales when applicable
Patrol the premises to ensure they remain free of refuse, graffiti, and hazardous materials; remove any items posing safety concerns
Perform regular property walks to ensure cleanliness and safety, including restocking restroom supplies as needed.
Enforce the City Security Plan
Perform opening and/or closing procedures
Proactively prevent crime and report any suspicious or dangerous activity to the appropriate authorities while serving as a reliable witness
Write clear and concise witness statements to assist law enforcement investigations
Complete internal incident reports and log them into the company’s database
Accept packages or letters delivered to Fergusons Downtown
Monitor and enforce Fergusons Downtown house rules
Track the number of patrons entering and exiting the property
Offer to take photos of guests in front of Big Rig Jig
Perform other job-related duties as assigned by management