Greeter/Host AM shift

Valor Hospitality Partners•Huntsville, AL

6d•Onsite

About The Position

Greet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.

You are the first point of contact for guests.
You’ll greet them, make them feel welcome, answer questions.
Making sure guests feel comfortable, valued, and attended to is the core of the role.
Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.
Positive Attitude & Empathy
Knowledge of Restaurant Flow & Basic Systems

Greet guests, escort them to their table, pull chair out for the guest, and present menus.
Make sure entry doors are clean, free of debris and are inviting, and welcoming.
Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.
Inform servers of their location and assigned station.
Plan out the seating chart and organize the reservations for the evening.
Check with the phone reservationists or answering machine messages to assure you have all reservations.
Check with manager to assure private parties are properly staffed and organized for the evening.
Check with kitchen to verify menu items are readily available.
Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.
Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience.
Check to see that everything was wonderful.
Check with every guest to note any problem to quickly get a manager.