Greet Team Lead (Sales Driver)

Defined Fitness Inc•Rio Rancho, NM

1d•Onsite

About The Position

The Greet Team Lead position is a crucial part of the business, bridging the gap between hourly employees and the leadership team. This role demands the highest level of performance and excellence within the Greet Department. The ideal candidate will embody the company's CORE values: DRIVE, DELIGHT, DETAIL, and DEVELOP. The Greet Team Lead will collaborate with all leadership managers at their respective facility to deliver a best-in-class, member-centric experience, fostering stronger member relationships and enhancing retention. Additionally, this role involves leading by example in driving production, cultivating a positive culture, and ensuring the daily maintenance of facilities.

Requirements

Focus on the Prospective Members Needs/Fitness Goals and Member Showcasing
People Management and Team Empowerment
Financial Management of existing/past members transactions accounts
Hospitality and Quality Management
Problem solving and Analysis Skills
Honesty & Integrity
Detail Knowledge of membership agreements
Understanding of current and grand fathered membership types
Thorough understanding of ABC member accounts
Ability to process complex membership transactions (Refunds, write-offs, etc.)
Ability to use sound business judgment and have strong analytical aptitude
Ability to effectively communicate with constituents
Effective listening skills
Ability to effectively delegate and follow up on delegation tasks
Effective planning and organization skills
Demonstrates willingness and openness for self-development
Ability to identify and use resources to improve overall operations
Strong leadership qualities coupled with excellent motivational, communication and team-building skills
Current CPR Certification, Required
Advanced cash handling experience
Must be able to stand for up to 8 hours at a time
Must be able to properly life and carry approximately 25 pounds
Must be able to perform the following tasks: walking, squatting, bending, stooping, standing, listening, speaking, reading and writing

Nice To Haves

One year of Defined Fitness Greet Experience
College Degree

Responsibilities

Ensure members receive friendly greeting/check in and prompt attention to needs
Monitor check-ins to identify delinquent accounts and notify Greet Team Manager
Promptly answer phones in a courteous and professional manner while utilizing proper phone greeting techniques
Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message
Ensure registration of all Telephone Inquiries into script pad as well as the Master Production Tracker
Transfer all incoming calls for personal training to appropriate Fitness Consultant
Audit of Telephone Inquiries to ensure that prospective appointment was correctly booked
Engage members with Defined Fitness Products and Offers such as personal training & group exercise classes content
Maintain relationships with members by utilizing their names to help serve as a resource in any questions or concerns they may have and appropriately directing them to applicable resource
Provide a clean, friendly and well maintained club to members and guests and help familiarize new & existing members with their home club
Responsible for providing prospective members with tours of the facility and be able to describe the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals
Correct registration of guests into membership platform
Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools
Effectively, professionally and accurately sign up prospective members using Company sales techniques and protocols
Adheres to specific Membership Agreement Procedure when enrolling members and guests
On-boards new members successfully and assist with all member retention activeness in order to drive club profitability
Consistently achieves or exceeds personal and team sales goals
Generate Leads & new business internally through member promotions, referrals, dissemination of guest passes and contacting leads generated via phone
Consistently achieve or exceed personal productivity goal
Communication of special events to members and guests
Assisting in collection & tracking of members payments through the A/R Report
Make 45 calls in total
Book 5 appointments in total
Complete 4 showcases in total
Acquire 3 new member units in total
Acquire 1 "3 Pack" in total
Receive referrals at a 2 to 1 Ratio
Responsible for Opening/Closing Facility
Ensure proper opening and closing procedures are followed, outlines in training manual
Responsible for POS Balancing at Opening/Closing of Facility
Log all Maintenance concerns that are reported to the front desk
Reporting of safety concerns to appropriate department head or GM
Responsible for reporting Incident Reports to General Manager
Adheres to Greet Team Lead Schedule and follow correct attendance policies
Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager to include duties involving Detailing/Organizing the facility
Assist with Detailing duties as needed such as Team Cleans or Detail Inspections of Locker Rooms