Greet Team Member - Full Time

Defined Fitness Inc • Rio Rancho, NM

1d • Onsite

About The Position

As a member of the Greet Team, your role is fueled by enthusiasm and a drive for constant improvement. You are relentless in pursuing goals, possessing a captivating personality and a larger-than-life presence that serves as the first and last impression of Defined Fitness. You are the initial point of contact for members, potential members, vendors, and anyone entering or calling the facility. You are expected to effectively address the needs and wants of individuals, executing excellent customer service through daily duties and interactions by demonstrating qualities such as being sales-driven, having critical thinking skills, being energetic and passionate, possessing strong interpersonal communication skills, and being adaptable in fast-paced environments.

Requirements

• Minimum of one (1) year experience in a customer service-oriented position
• Minimum of one (1) year cash handling experience
• Demonstrate ability to provide excellent internal and external customer service.
• PC literate, including Microsoft Office and various other products, such as ABC and QuickBooks.
• Must obtain and maintain valid CPR/AED certification (including infant and child) within the first 45 days of employment.
• Must be able to work mornings, evenings, and weekends as needed.

Responsibilities

• Greeting all members and guests in a professional, courteous, and pleasant manner.
• Verify membership status and respond accordingly to questions, concerns, etc.
• Work with Greet Team Manager to achieve club sales goals.
• Answer and/or direct all incoming calls promptly and courteously.
• Conduct periodic club walks to ensure a clean and safe facility.
• Accurately process money transactions.
• Place calls to prospective members regarding new promotions.
• Maintain a clean and well-stocked workspace at all times.
• Communicate all club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Benefits

• Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance.
• Gym Membership: Full access to our gym facilities at no cost to team members (valued at $640 per year).
• Staff Pass Memberships: Complimentary memberships for family and friends (valued at $1,280 per year). Full-time employees receive two (2) staff passes. Part-time employees receive one (1) staff pass.
• Discounted Personal Training Sessions: Full-time employees are eligible to purchase personal training sessions at a discounted rate of $25 per session (regularly $75 per session).
• Health Insurance: Comprehensive medical, dental, and vision plans to support your and your family’s health needs.
• Life Insurance: Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.
• Retirement Plan: Full-time employees are eligible to enroll in our 401(k) plan to support long-term financial security.
• Sales Commission: Earn $20 for each Personal Training (PT) 3-pack sold, with no cap on earnings. Earnings based on minimum expectations – up to $140. Earnings based on above-average performance – up to $300. Earnings based on top performance – up to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees