Great Experience Maker (Remote Call Center)
Michaels•Irving, TX
•Remote
About The Position
Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST.
Requirements
- High School Diploma or GED
- Strong familiarity using computers and the internet
- 1 year of previous Customer Service experience
- A strong communicator and patient problem-solver who is eager to learn and grow.
- Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills
Nice To Haves
- Call Center experience highly preferred
- College coursework a major plus
Responsibilities
- Handle customer inquiries via call, email, and chat.
- Provide support in a patient, friendly manner.
- Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
- Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
- Provide professional, timely, and efficient follow-up.
- Maintain working knowledge of products.
- Other duties as assigned
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
