Remote Benefits Call Center Representative
About The Position
You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- High School Diploma/GED
- Must be 18 years of age.
- Ability to successfully pass a criminal background check.
- Previous customer service and/or call center experience.
- Proficiency with MS Office and keyboarding.
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
- Must have the ability to connect with an ethernet cable to a modem/router.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to solve problems through analysis and ongoing feedback.
- Achieving results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
Nice To Haves
- Previous experience and knowledge of pension plans or DB skill set is ideal.
Responsibilities
- Act as the initial point of contact for inquiries from potential and existing members regarding health and other financial benefits.
- Support retirees and current employees with pension plan inquiries, enrollment, and processing payouts.
- Provide phone-based administrative support and customer service.
- Assist members by navigating multiple systems to provide accurate benefits information.
- Periodically provide support through outbound calls.
- Accurately document enrollment requests, status changes, complaints, and grievances.
- Enter application and enrollment information into a web-based computer system for customers.
- Maintain technical and program policy proficiency within client rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Benefits
- Paid Training
- Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Benefits available to you DAY 1
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
