Benefits Call Center Representative

Conduent•Nashville, TN

10d•$31,920 - $47,880•Onsite

About The Position

Join our Benefits Administration Services team and help our valued customers. You will assist people enrolling in benefits during annual enrollment periods. As a Benefits Administration Services Associate III, you will use your problem-solving skills to help respond to questions and make recommendations to customers. The work you will do will make a difference in the lives of many. One of the most important things that most people do is enroll in benefits plans. In this position, you will be making an impact on those people by assisting them with enrollments. You will contribute by supporting the organization that provides those benefits.

Requirements

Have a High School Diploma or an equivalent level of education
Be able to successfully pass a criminal background check
Demonstrate problem-solving skills
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship

Responsibilities

Responding to complex client specific inquiries through multiple channels, including telephone, web correspondence and mail
Assisting participants with information needed to make informed decisions
Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
Advocating for participants to coordinate benefits, services and payments with outside providers and vendors (white glove customer service)
Explaining the appropriate participant forms and provides guidance on completion
Completing follow up and call backs in a timely manner and escalate as appropriate