GRC Customer Success Manager (UK)

We are seeking an energetic Customer Success Manager with a passion for delighting customers and driving adoption and expansion. This role involves building and maintaining customer relationships, providing GRC expertise and product advice, educating customers on key outcomes, and proactively engaging with customers to provide winning solutions. The Customer Success Manager will collaborate with cross-functional teams, drive expansion opportunities, and contribute to the product roadmap. The ideal candidate has experience in GRC or Risk Advisory, a passion for SaaS applications, strong people skills, and the ability to manage multiple accounts effectively.

• Build and maintain customer relationships to drive product adoption, expansion, and customer advocacy
• Act as a trusted advisor to customers by providing GRC subject-matter expertise and Risk Cloud product advice
• Educate customers on key outcomes and metrics for measuring the success of their GRC program
• Track customer health scores and proactively engage unhealthy customers to provide winning solutions
• Collaborate with other LogicGate teams throughout the customer journey
• Partner with Relationship Management and Solution Engineering teams to drive expansion opportunities and ensure customer retention
• Share feedback and intelligence with Product and Development teams to influence the Risk Cloud product roadmap
• Become an expert on the Risk Cloud platform and articulate its value to different customer stakeholders
• Conduct effective meetings with customers over web conference
• Support sales and commercial business development efforts
• Have a passion for SaaS applications and understand the value and limitations of the Risk Cloud platform
• Possess great people skills and tailor messages to different audiences
• Manage multiple accounts and priorities with organization, time-management, and attention to detail
• Have a drive to learn, be curious, and understand customers' problems to effectively communicate how Risk Cloud can help.

• 3+ years of experience in GRC or Risk Advisory, risk management, compliance, or audit
• Interest in supporting sales and commercial business development efforts
• Passion for SaaS applications
• Great people skills
• Ability to manage multiple accounts/priorities at a time
• Drive to learn and be curious
• Strong organizational, time-management, and attention to detail skills

• Flexible work options (fully remote, hybrid, or headquarters in Chicago)
• Inclusive work environment that celebrates diverse talent
• Company core values guide everything we do
• Recognized as a top workplace by Built In, Crain's Chicago Business, and the Chicago Tribune
• Competitive salary and variable compensation (bonus)
• Equity grants
• Health and wellness benefits
• Generous paid holiday and annual bank holidays
• Summer and Winter Fridays for time to recharge and relax
• Career development and learning opportunities, including access to LinkedIn Learning and annual continued education stipend
• Employee Affinity Groups to foster a culture of belonging
• Volunteer hours and company-wide charitable activities
• Comprehensive total rewards packages
• Competitive variable plans
• Paid time-off
• Ongoing learning stipend
• Paid parental leave
• Pension
• Private Medical Insurance
• Group Income Protection
• Group Life Assurance