Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)

Winter Sports InC•Whitefish, MT

just now•Onsite

About The Position

The Graveyard Desk/Market Clerk is responsible for providing a clean, well-informed first impression of Whitefish Mountain Resort and the Village Market to lodging guests and property owners. Duties include reserving properties for walk-in guests, registering guests upon arrival, providing communication and instructions to enhance guest comfort, and performing extra evening stocking and cleaning during quieter times. The Lodging Check-In is located along the Kintla boardwalk in the Upper Village.

Requirements

High school diploma or GED equivalent
Strong customer service background required, minimum of 3 years preferred
Must be available to work weekends, evenings, and holidays; overtime may be required during peak demand periods; limited flexibility in schedule changes on short notice is required
Ability to work with a diverse group of people and handle multiple tasks and challenging situations in a calm, professional manner
Self-starter able to work independently with little supervision, especially in maintaining a clean, organized lobby and fully stocked market
Excellent written and verbal English communication skills
Ability to multi-task in a fast-paced environment while adjusting priorities to address customer concerns with the highest level of service
Ability to cross-sell other resort departments and effectively communicate offerings to guests
Proficient in operating computers, software, and phones to assist guests
Must be at least 21 years of age to transport guests; valid driver’s license required and ability to be added to WSI’s vehicle insurance policy
Commitment to personal safety and participation in the company safety program
Ability to work within company and departmental policies and procedures as outlined in the employee manual

Nice To Haves

Experience in lodging, property management, or resort-specific desk duties and guest service preferred
Local area knowledge preferred
Office clerical experience preferred, including MS Office, copy/scan, RTP, and Streamline
Previous cash-handling and retail experience preferred, including counting a bank

Responsibilities

Register and check out guests for all WMRL properties, completing related paperwork and interactions
Use Streamline Software to manage reservations, compile daily reports, prepare registration paperwork, answer inquiries, record notes, and enter maintenance work orders
Accurately count a bank and close tills
Clean public areas of the Lodging Check-In, Market, and offices regularly
Prepare for group and wedding arrivals, including displaying marketing information in the lobby
Post and balance all extra room charges
Provide administrative support to managers, including recordkeeping and data entry
Communicate professionally using the internet, MS Outlook, Teams, and SharePoint
Provide thorough information to guests about the resort and surrounding areas
Sell, clean, receive, stock, and merchandise Village Market products, ensuring accurate transactions
Emphasize customer service and safety in all operations; participate in ongoing training to maintain standards
Gain property-specific knowledge for all WMRL-managed locations
Maintain a professional appearance and courteous demeanor in all guest and employee interactions
Perform additional tasks as assigned to support departmental efficiency
Use telephones and occasionally base radio systems for communication
Coordinate with Security personnel to resolve guest conflicts or concerns
Print and post daily reports and marketing materials to communicate cleaning priorities, security needs, and other important information