Graphic Designer

ServiceTitan • Oakville, ON

31d • Hybrid

About The Position

Ready to be a Titan? ServiceTitan is looking for a versatile, detail-oriented Graphic Designer to join the Brand and Creative team. In this role you will concept, design, and deliver compelling visual assets across digital and print channels, ranging from brand campaigns and social content to sales enablement materials and event collateral. You will collaborate closely with partners across the organizations to translate business objectives into polished creative work. Reporting to the Creative Manager, Design, the Graphic Designer must be able to acclimate to a fast-paced environment where multiple projects are the norm and deadlines come fast. Above all, the successful candidate must have a passion for design, a willingness to learn, and a knack for transforming complex concepts into compelling visual assets that resonate with ServiceTitan’s core audience. This is an exciting time to join the team. We are actively integrating AI-powered design tools into our workflow, and we’re looking for someone who is curious, adaptable, and eager to explore how generative AI, automation, and emerging technologies can accelerate creative output without sacrificing craft.

Requirements

• 3–5 years of professional graphic design experience in an agency, in-house creative team, or equivalent freelance portfolio
• Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma
• Demonstrated ability to design for a broad range of channels: web, email, social, digital advertising, print, presentations, and event/tradeshow materials
• Strong command of typography, color theory, layout composition, and visual hierarchy
• Experience managing multiple projects simultaneously with excellent organizational skills
• Ability to receive, interpret, and apply creative feedback constructively—and to articulate thoughtful feedback to peers
• A portfolio that showcases versatility, attention to detail, and strong conceptual thinking
• Hands-on experience with, or demonstrated eagerness to learn, generative AI tools (e.g., Adobe Firefly, Midjourney, Claude) for design ideation and production

Nice To Haves

• Bachelor’s degree in Graphic Design, Visual Communication, or a related field
• Experience in B2B SaaS or technology-sector marketing
• Familiarity with UI/UX design principles and prototyping
• Working knowledge of HTML/CSS for web asset handoff
• Experience with motion graphics or video editing (After Effects, Premiere Pro)
• Photography and advanced photo-retouching skills

Responsibilities

• Work closely with Creative Directors, ACDs, Creative Managers, Designers, Copywriters and Video Editors to create dynamic, compelling content in support of ServiceTitan’s marketing efforts
• Collaborate with stakeholders across the company on key marketing initiatives
• Design across the full channel mix: web pages, email campaigns, social media, digital advertising, event/tradeshow materials, print collateral, presentations, and branded merchandise
• Develop concepts from brief through final production, presenting work and incorporating stakeholder feedback at every stage
• Help maintain and extend ServiceTitan’s brand identity system, ensuring consistency across all touchpoints
• Integrate AI-powered tools into ideation and production workflows to accelerate concept exploration and asset generation
• Leverage AI features embedded in core design software—Figma AI, for example—to streamline repetitive tasks such as background removal, image upscaling, and layout suggestions
• Stay current on emerging AI capabilities and proactively share learnings, best practices, and prompt-engineering techniques with the broader creative team
• Apply critical judgment to AI-generated outputs, ensuring all deliverables meet brand standards, legal guidelines, and quality expectations
• Provide constructive feedback to colleagues during creative reviews
• Manage multiple concurrent projects using ServiceTitan’s project-management tools (e.g., Asana), meeting deadlines while maintaining high quality
• Contribute to a culture of continuous improvement by proposing new workflows, tools, and process optimizations

Benefits

• Join a high-growth technology company transforming the trades industry
• Work on a creative team that values craft, innovation, and continuous learning
• Be at the forefront of AI-augmented design practices in a supportive, collaborative environment
• Competitive compensation, comprehensive benefits, and flexible hybrid/remote work arrangements
• Opportunities for career growth—whether you want to deepen your craft as an individual contributor or explore leadership paths
• Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees