Grant Specialist

E4E RELIEF LLC•Charlotte, IA

8d•Hybrid

About The Position

The Grant Specialist reviews applications for emergency financial relief and makes grant award decisions in compliance with the company’s Grantmaking Policy, program policy, and IRS guidelines. The role provides direct emergency hardship and disaster-related support to employees facing unforeseen financial hardship by collecting and analyzing applicant information, reviewing requests, and delivering prompt, quality service throughout the application and review process. The position fosters a high-performance, supportive team environment and contributes to accurate, timely grant processing, compliant documentation, applicant communications, and ongoing improvement of Employee Relief Programs. During periods of increased volume, the role may require after-hours and weekend work. The position follows a hybrid schedule: remote on Mondays and Fridays and in the office Tuesday through Thursday. Travel is not required.

Requirements

Goal-oriented and organized.
High attention to detail and commitment to accuracy.
Self-motivated and dependable.
Comfortable working in a structured environment with clear procedures.
Ability to work a flexible schedule that includes days, evenings, and weekends as needed.
Customer-service-focused “get it done” attitude when assisting people in need of funds.
Ability to work independently and carry out delegated responsibilities with little supervision.
Excellent computer skills, including working knowledge of Microsoft Office applications and related database applications.
Proven ability to follow structured, repeatable processes consistently and with quality.
Effective oral and written communication skills.
Compassionate customer service orientation and experience.
Ability to sit at a desk and work on a computer for prolonged periods, up to 8 hours per day.
Ability to use a keyboard, mouse, and monitor for extended periods with good visual acuity.
Ability to lift and carry computer equipment weighing up to 25 pounds occasionally.
Ability to access and navigate each department at the organization’s facilities.

Nice To Haves

Associate’s degree preferred; skills and experience are paramount.
Experience in case management, grants administration, or similar work preferred.

Responsibilities

Meet or exceed established daily work-item goals for grant application processing.
Follow defined, repeatable grant-related processes accurately and with attention to detail.
Collect, organize, and analyze applicant information to verify requested needs.
Apply independent and collective reasoning when evaluating grant applications.
Approve grant awards in accordance with program policy and relevant IRS guidelines, ensuring awards remain within program parameters and compliance requirements.
Ensure application materials meet compliance and eligibility requirements before processing.
Track application statuses, deadlines, and reporting requirements using internal systems.
Maintain organized records of submissions, correspondence, and documentation in internal systems.
Escalate cases according to Employee Relief Fund Policy grant review and approval guidelines.
Provide prompt, quality assistance to applicants by telephone and email throughout the application and review process.
Communicate grant decisions and next steps clearly and empathetically, and address applicant questions and concerns professionally.
Identify opportunities, issues, and trends within Employee Relief Programs and notify appropriate team members of patterns or concerns.
Contribute to continuous improvement of grant review processes and procedures, maintaining awareness of program effectiveness and applicant needs.
Maintain a structured workflow for timely application processing and carry out delegated responsibilities independently with minimal supervision.
Adapt to flexible scheduling, including days, evenings, and weekends as needed, and provide high levels of customer service.
Perform other related duties as assigned.
Foster a high-performance and supportive team environment.