Graduation Specialist

Palm Beach State College•Lake Worth, TX

2d•Hybrid

About The Position

Responsible for facilitating the graduation processes and ensuring accurate completion of degree conferrals. Reviews academic records and processes related to graduation to advance the College’s completion initiatives and remove barriers to credential attainment. This position requires the ability to work a fluctuating schedule, including nights and weekends.

Requirements

High school diploma or GED and three years of related experience; OR Associate’s degree and one year of related experience
Knowledge of: Microsoft Office Professional or similar application
Knowledge of: Academic policies, student information systems, and records protocols
Skilled in: Delivering a high level of customer service
Strong communication and interpersonal skills, with the ability to explain complex academic policies to diverse audiences
Attention to detail while maintaining effective time and task management
Creative thinking and problem solving to explore new technology, processes, and approaches
Ability to: Maintain strict confidentiality and discretion
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Work collaboratively and independently in a fast-paced environment
Identify, analyze, and resolve problems, driving solutions through to completion
Regular physical attendance required
Must complete FERPA training within 30 days of employment

Nice To Haves

Bachelor's degree
Two years of related experience
Knowledge of: Student information systems and degree audit processes
Knowledge of: Workday

Responsibilities

Performs conferral-related processes, including diploma mailing, processing of replacement diploma requests and conferral assessments.
Processes student degree conferrals, ensuring timely and accurate awarding of credentials through the student information system.
Reviews, evaluates, and processes student academic records including transfer credit, course substitutions, prior learning, articulation agreements, industry certifications, reverse transfers, and CSA course petitions to support credential completion.
Collaborates with departments across the College to resolve graduation issues, ensure degree audit accuracy, and support student progression toward completion.
Identifies and resolves barriers that could delay the timely completion of program requirements.
Analyzes and troubleshoots degree audits and student records to identify and resolve issues, support reallocation of coursework per policy, and recommend process improvements that support credential completion.
Interprets and enforces institutional policies and procedures related to degree program requirements.
Contributes to audits, report generation, and data analysis for internal and external reporting purposes.
Maintains data integrity and ensures compliance with FERPA, institutional policies, and State and Federal regulations.
Distributes information to personnel in programs, explains procedures, and clarifies new policies and procedures.
Performs other job-related duties as assigned.