Graduation Specialist

Universities of Wisconsin•Milwaukee, WI

3d•$48,000 - $52,000•Hybrid

About The Position

The UWM Registrar’s Office provides effective and reliable service in support of the University’s academic mission. We facilitate and support student admission, enrollment, retention and graduation in various ways, and provide information and services to UWM faculty and staff. The office is comprised of five service areas: academic, administrative, records, student, and transfer. The Registrar’s Office maintains academic records, upholds institutional policies, and performs the essential functions that enable enrollment, instruction, and degree completion. We provide timely and reliable service and create a caring, compassionate, and collegial environment for students, faculty, staff, alumni, and the public. By adhering to ethical and legal standards, supporting technological infrastructure, and collaborating with campus partners, we promote a culture of innovation and excellence at the university. Under the direction of the Senior Associate Registrar, the Graduation Specialist plays a key role in reviewing and evaluating student academic records to determine eligibility for graduation. This position utilizes our degree audit system, Stellic, along with the Student Information System, to ensure all undergraduate degree requirements are accurately completed, clears students for graduation, and posts degrees to official student records in compliance with institutional policies, accreditation standards, and federal and state regulations. This position requires effective communication skills, attention to detail, the ability to learn new technology, and the ability to positively collaborate with others in a mostly remote environment. The incumbent may have the option to perform these duties in a mostly remote work environment. Anticipated on-site requirements include only occasional on-campus obligations, such as the annual divisional meeting and office retreat. UWM is a team-oriented and collaborative environment, and frequent collaboration with colleagues is expected and required. The individual in this position is expected to have the technical skills necessary to support work in our PeopleSoft-based Student Information System, an ancillary degree audit system, as well as Microsoft Office software systems. Exceptional communication and customer service skills are necessary to work with campus departmental staff, academic advisors, and students. This mixture of “hard” and “soft” skills is critical to the success of the position and the functions it is expected to complete.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Demonstrated experience interpreting complex policies.
Ability to function effectively using multiple software platforms.
Demonstrated professional communication and collaboration skills.
Technical skills necessary to support work in our PeopleSoft-based Student Information System, an ancillary degree audit system, as well as Microsoft Office software systems.
Exceptional communication and customer service skills are necessary to work with campus departmental staff, academic advisors, and students.

Nice To Haves

Demonstrated experience enforcing FERPA or other similar privacy policies or regulations.
Professional experience maintaining and auditing complex records.
Proven ability to manage multiple tasks with exceptional attention to detail, ensuring accuracy and timeliness.
Experience working in an educational setting.

Responsibilities

Manages important administrative functions related to student graduation review and clearance.
Review student academic records to verify completion of degree requirements, including coursework, credit totals, GPA, residency, and program-specific requirements.
Conduct detailed degree audits for undergraduate students from assigned Schools/Colleges and clear eligible students for graduation.
Resolve discrepancies related to the student record, including transfer credit and degree audit exceptions in collaboration with colleagues in the Registrar’s office or academic departments.
Completes Degree posting and records maintenance for assigned schools/colleges.
Post awarded degrees to official student records following conferral.
Maintain and update student records in the student information system (SIS).
Process corrections or updates to academic records as needed.
Supports Graduation and Records team as needed to best support students.
Provides back up for processing of diploma orders.
Performs data entry to update students’ records. This may include updates to grades, repeats, and academic standing.
Communicates regularly with academic advisors to resolve graduation-related issues.
Provides guidance to students and staff regarding graduation processes and deadlines.