Graduation Analyst 2
About The Position
The Graduation Analyst position is responsible for reviewing, evaluating, and processing undergraduate student records to determine eligibility for degree conferral. The role ensures that university, program, and graduation requirements are met in accordance with established policies and procedures. The position analyzes academic records, DegreeWorks audits, and related system data to verify completion of degree requirements. Analysts process graduation applications, curriculum updates, course substitutions, and non-course requirements, identifying and resolving discrepancies in student records. This role requires interpretation and application of university policies and procedures to individual student circumstances. Analysts determine appropriate actions within established guidelines and escalate complex or exceptional cases when appropriate. The position also supports graduation-related processes, including preparation for commencement activities, coordination with academic departments and advisors, and communication with students and staff regarding graduation requirements and status. Graduation Analysts work with a high level of independence in managing assigned workloads and ensuring timely completion of graduation processing activities in accordance with institutional deadlines.
Requirements
- High school diploma or equivalent and two (2) years of experience in an office, administrative, or customer service environment.
- Experience working with detailed records, data entry, or systems-based processes requiring accuracy and attention to detail.
- Proficiency with Microsoft Office and student information systems.
Nice To Haves
- Experience in higher education, registrar, admissions, or student records environment.
- Experience working with student information systems such as Banner and degree audit tools such as Degree Works.
- Experience interpreting and applying policies, procedures, or guidelines in a structured work environment.
- Customer service experience in a high-volume environment.
Responsibilities
- Reviewing, evaluating, and processing undergraduate student records to determine eligibility for degree conferral.
- Ensuring that university, program, and graduation requirements are met in accordance with established policies and procedures.
- Analyzing academic records, DegreeWorks audits, and related system data to verify completion of degree requirements.
- Processing graduation applications, curriculum updates, course substitutions, and non-course requirements.
- Identifying and resolving discrepancies in student records.
- Interpreting and applying university policies and procedures to individual student circumstances.
- Determining appropriate actions within established guidelines and escalating complex or exceptional cases when appropriate.
- Supporting graduation-related processes, including preparation for commencement activities.
- Coordinating with academic departments and advisors.
- Communicating with students and staff regarding graduation requirements and status.
- Managing assigned workloads and ensuring timely completion of graduation processing activities in accordance with institutional deadlines.
Benefits
- For information on benefits please visit www.etsu.edu/human-resources/benefits/
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
