Graduate Technical Account Management - Austin, TX

Blenheim Chalcot•Austin, TX

3d•Onsite

About The Position

This is a graduate role specifically for Fospha, a company dedicated to building the world's most powerful measurement solution for online retail. Fospha pioneers privacy-safe, full-funnel marketing measurement, empowering teams to make smarter decisions. Their platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability. Fospha manages $2.5 billion in annual ad spend for over 200 leading brands across three continents and is scaling fast across London, Mumbai, and Austin. The company is looking for ambitious graduates to join their Customer Success Graduate Programme within the Centre of Excellence, which focuses on developing talent through training, hands-on experience, and cross-functional exposure.

Requirements

Curious, proactive individuals who are keen to learn and grow
Excellent verbal and written communication skills
Strong relationship-building ability, both internally and externally
Analytical mindset, comfortable interpreting data and creating insights
Proficiency in Excel
Organised and able to manage multiple priorities simultaneously
Passionate about customer success and solving problems for customers
Interest in emerging technologies and excited by the potential and opportunity AI brings

Nice To Haves

Technical degree
Marketing background

Responsibilities

Support and learn from Customer Success team on matters specific to Fospha customers
Own and project manage customer onboarding, ensuring quality for our customers
Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
Track customer health scores, creating mitigation plans for at risk customers to ensure renewal
Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
Build and manage key customer stakeholder relationships
Continually strive to provide the best customer service possible and exceed expectations
Be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub